1. Order Processing: At The Leather Luxe, we strive to process and dispatch orders as efficiently as possible. Orders are typically processed within a 3-4 business days, excluding weekends and holidays. Please note that during peak seasons or promotional events, processing times may be slightly extended.

2. Shipping Methods: We offer a variety of shipping options to meet your needs. Our representative will inform you about shipping methods, allowing you to choose the option that suits your preferences and urgency.

3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be informed you before you complete your purchase. We may offer free shipping promotions during specific periods or on qualifying orders.

4. Estimated Delivery Time: The delivery time depends on your location and the selected shipping method. Estimated delivery times will be provided during the order confirmation. Please note that these are estimates, and actual delivery times may vary due to unforeseen circumstances, such as customs delays or weather conditions.

5. International Shipping: We proudly offer international shipping to bring The Leather Luxe experience to customers around the world. International shipping rates and delivery times vary based on the destination country. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country’s customs regulations.

6. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also track your order by logging into your account on our website.

7. Order Status Updates: We will keep you informed about the status of your order via email. You will receive notifications when your order is confirmed, shipped, and delivered.

8. Undeliverable Packages: In the event that a package is undeliverable and returned to us, we will contact you to arrange for re-shipment or provide a refund, excluding shipping costs.

9. Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support team at admin@theleatherluxe.com.

Thank you for choosing The Leather Luxe. We appreciate your business and are committed to delivering your order in a timely and efficient manner.