At The Leather Luxe, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward Returns and Refund Policy to ensure your shopping experience is as enjoyable as possible.

1. Returns:

1.1 Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Returns must be initiated within 3 days of receiving your order.

1.2 Non-Returnable Items: Certain items, such as personalized or intimate goods, are non-returnable. We also do not accept returns on items that are damaged due to misuse, lack of care, or beyond the specified return period.

1.3 Return Process: To initiate a return, please contact our customer support team at admin@theleatherluxe.com with your order number and details about the item you wish to return. We will guide you through the return process.

1.4 Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns to ensure the safe delivery of the item.

2. Refunds:

2.1 Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued for the cost of the returned item(s) minus any applicable restocking fees, if applicable.

2.2 Processing Time: Refunds are processed within 2 business days after the returned item is received and approved. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

2.3 Restocking Fees: In some cases, a restocking fee may apply for returned items. The restocking fee, if any, will be communicated to you during the return process.

2.4 Refund Method: Refunds are typically issued in the same form as the original payment method. If the original payment method is unavailable, an alternative method may be used.

3. Contact Information: If you have any questions or concerns regarding returns and refunds, please contact our customer support team at admin@theleatherluxe.com.

Thank you for choosing The Leather Luxe. We appreciate your trust in us and are dedicated to providing a positive shopping experience.